Right of withdrawal
Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
MOOSMOOS GmbH
Mittelweg 6
02736 Oppach
Germany
Phone: +49 (0) 35872 359 21 0
E-Mail: service@heavensbreeze.de
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.
30-day money-back guarantee
In addition to the statutory 14-day right of withdrawal, we offer an extended 30-day money-back guarantee. If you are not satisfied with the product within 30 days of receipt, you can return it and receive a full refund of the purchase price.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To
MOOSMOOS GmbH
Mittelweg 6
02736 Oppach
Germany
Email: service@heavensbreeze.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
Ordered on (*)/received on (*):
_______________________________________________________
Name of consumer(s):
_______________________________________________________
Address of consumer(s):
_______________________________________________________
_______________________________________________________
Signature of consumer(s) (only for communication on paper):
_______________________________________________________
Date:
_______________________________________________________
(*) Delete as appropriate.
Last updated: March 2024